Short Term Rentals

Cancellation Policy

Service Minimum & Duration All STR (Airbnb/Short-Term Rental) cleanings are priced at a flat fee rate. Cleaning services are provided only for the booked duration and are optimized for guest turnover readiness. Missed disclosures (excessive mess, parties, extended stays) may affect completion within the booked time. Additional Time & Add-On Services Additional STR cleaning time may be booked online in advance in 3-hour increments or requested on-site if scheduling allows. Additional services will be offered at various fees based on chosen service. Same-day additional time is billed at $65 per hour. Additional Time Conditions: Additional hours must be requested by calling our office. All additional hours must be paid in full during the phone call before approval. Cleaners reserve the right to decline additional time, regardless of schedule availability, to protect safety and turnover timelines. Cancellations & Refunds STR cleanings must be canceled at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service will receive a 50% refund only. Last-minute cancellations or lockout situations may result in no refund, especially during peak turnover periods. Policy Acknowledgment By booking STR cleaning services, property owners and managers agree to disclose accurate property conditions and accept this policy in full.

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