FAQs
General Questions
What types of cleaning services do you offer?
We offer residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and recurring cleaning services.
How do I book a cleaning service?
You can book online through our website, call us directly, email us, or send us a message via our contact form.
Do I need to be home during the cleaning?
No, as long as we have access to your property. Many clients provide us with a spare key or access code.
Do you bring your own cleaning supplies and equipment?
Yes, we bring all necessary supplies and equipment. If you have specific products you'd like us to use, let us know in advance.
Pricing and Payment
How much do your cleaning services cost?
Our pricing depends on the type of cleaning you choose. You may contact us for a custom estimate should you have further questions.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and some forms of mobile payment. Payment is due at the time of service unless otherwise arranged.
Is there a cancellation fee?
Yes. To avoid incurring this fee, we require at least 24 hours' notice for cancellations.
Scheduling and Policies
How far in advance should I book?
We recommend booking at least 48 hours in advance. Same-day appointments may be available depending on our schedule.
Can I schedule recurring cleanings?
Absolutely! We offer weekly, biweekly, and monthly cleaning schedules with discounted rates for recurring clients.
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If you're not happy with the service, let us know within 24 hours and we’ll make it right at no extra charge.
Special Requests and OTHER QUESTIONS
Do you clean after pets?
No, we do not clean pet waste or litters. However, we are happy to clean homes with pets.
Do you offer green or eco-friendly cleaning options?
Yes, we offer eco-friendly products upon request. Please mention this when booking.
What safety precautions are in place?
Our team follows all recommended health protocols..